Improving Customer Satisfaction: A People CMM Perspective

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Document Details

Document Type
Technical Report
Publication Date
Oct 11, 2010
Accession Number
ADA631148

Entities

People

  • Deen Blash
  • Palma Buttles
  • Shane Mcgraw

Organizations

  • Carnegie Mellon University

Tags

Communities of Interest

  • Energy and Power Technologies

DTIC Thesaurus Topics

  • Attrition
  • Business Administration
  • Case Studies
  • Commerce
  • Customer Services
  • Engineering
  • Governments
  • Money
  • Natural Disasters
  • North America
  • Personnel Retention
  • Productivity
  • Social Media
  • Software Development
  • Training
  • United States
  • Universities