Service Level Agreements: An Approach to Software Lifecycle Management

Abstract

Definition: A SLA is an agreement between a provider of services and a customer that defines a level of performance or a quality of service. SLAs define in measurable terms the service to be performed, the level of service that is acceptable, and the means to determine if the service is being provided at the agreed upon levels. SLA development. Define the problem. Develop a team. Review current services. Determine requirements. Start SLA development. Determine SLM.

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Document Details

Document Type
Technical Report
Publication Date
Jan 29, 2003
Accession Number
ADA637311

Entities

People

  • Leonard Gaines

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Abstracts
  • Agreements
  • Availability
  • Business Administration
  • Configuration Management
  • Contractors
  • Contracts
  • Cost Benefit Analysis
  • Economic Forecasting
  • Information Operations
  • Management Personnel
  • Metrics
  • Monitoring
  • Organizational Structure
  • Personnel Management
  • Program Management
  • Risk Analysis

Readers

  • Defense Acquisition Program Management
  • Optical Physics and Photonics.