Case Studies: The Role of the Consultant,
Abstract
In principle the consultant is supposed, as a first step, to appreciate and analyse a particular problem to be solved, assess the boundary conditions, and syntheses the findings. The next step is to draw on knowledge of technologies (in a wide sense) available, compare with known experiences from similar problem situations and project this into the problem under discussion. Based on this, the consultant will suggest a solution, or a limited number of alternative solutions, present the advantages and disadvantages of the proposals, including likely benefits, resource demands, impact on the organization and short term and long term operational constraints of the solutions. The success of the consultant is measured against the success of the ultimate solution decided upon. This in turn, as far as the consultant is concerned, will call for the following qualities: a neutral attitude towards technologies, a deep knowledge of technologies available, an ability to draw upon experiences from elsewhere without being bound by preconceived solutions, and a talent for human communication.
Document Details
- Document Type
- Technical Report
- Publication Date
- Nov 01, 1982
- Accession Number
- ADP001459
Entities
People
- H. J. Helms