Incentives for Product Quality Need Contract, Cost, Production and Field Co-Operation,
Abstract
The quality of a deliverable item be it hardware or software, is dependent upon the controls in place and the adherence to those controls. Military procurement generally requires an inspection system (MIL-I-45208a) and a quality system (MIL-Q-9858a) to assure product quality. Monetary incentives must be available to the individual complying with the controls that produce the characteristics. Material inspection via statistical means only provides a clue as to how many defective units may be in the lot. Statistical sampling is obviously advantageous to a contractor since the government accepts the probability of receiving a defective product. All topics presented today are trying to help the government get the most for its money. The negative cost effects of material review boards, standard fixes (shop arrangements and field activities), statistical quality control, surplus parts procurement and contractor field service are usually figured in overhead and are not carefully examined and/or controlled. This paper will point out experiences in these areas and leave to your imagination how the heavy manhour involvement and costs associated with these areas could be minimized if quality incentives are provided at the point of manufacturing. (Author)
Document Details
- Document Type
- Technical Report
- Publication Date
- Jan 01, 1983
- Accession Number
- ADP002819
Entities
People
- E. Theede
Organizations
- Defense Logistics Agency