The Quintessence of Quality,
Abstract
Total Quality's structure accounts for its success. Certain aspects of Total Quality are essential for its success. The increased knowledge and understanding which comes from a tension between systemic reflection and systematic measurement and analysis is one such essence. Another essence is the development of trust throughout the organization. Such trust requires both integrity and positive regard. Even trust and understanding together, however, are not sufficient to insure the success of Total Quality. The final essence, or quintessence, of quality is synchrony, which involves doing just the right things, in just the right way, and at just the right time.
Document Details
- Document Type
- Technical Report
- Publication Date
- Apr 17, 1992
- Accession Number
- ADP006921
Entities
People
- David B. Porter
Organizations
- United States Air Force Academy