A Research Framework for Command Centre Teams
Abstract
The effectiveness of a command centre largely depends on the effectiveness of the team that keeps it going. This paper describes a framework of five research methods to investigate command centre teams. These methods comprise modelling, observing, experimentation, design, and evaluation. Modelling implies breaking up a whole human-human-machine system into essential elements. It is an analysis resulting in a clear description of the system. Observation is needed to identify possible bottlenecks in the command centre. It yields insight in the composite set of factors that influence the effectiveness of the command centre team. Single factors can be investigated systematically by experimentation using a contrived experimental task. The knowledge that is gained by modelling, observation and experimentation can lead to the design of a new command centre team, or the redesign of current ones. Finally, any particular design may need an evaluation to determine how team performance is effected. The application of the framework is illustrated by a number of research projects.
Document Details
- Document Type
- Technical Report
- Publication Date
- Nov 01, 2000
- Accession Number
- ADP010686
Entities
People
- Peter C. Rasker
- Wilfried M. Post