Towards Effective Crisis Communication: An Analysis of Management Inhibitors and Facilitators

Abstract

Effective communication is key for the successful management of chemical or biological accidents or threats (terrorism). Given the devastating destructive potential of chemical and biological warfare agents to both mankind and the environment, there is always a concern that requires immediate attention, coordination and response from a number of different stakeholders. In a time constraining situation however there arc several inhibitors that may block or disrupt the flow of communication and which potentially increase the likelihood of disaster of large scale. This paper, using a crisis communication model, looks at some effects of crises on organizations and how they, in turn, affect the critical issue of communication during a crisis.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 2001
Accession Number
ADP013375

Entities

People

  • Guilhereme G. Santana

Tags

Communities of Interest

  • Biomedical
  • Engineered Resilient Systems
  • Human Systems

DTIC Thesaurus Topics

  • Communication Channels
  • Communication Systems
  • Crisis Management
  • Earth Sciences
  • Electronic Mail
  • Identification
  • Incubation
  • Information Overload
  • Inhibitors
  • Life Cycles
  • Overload
  • Resilience
  • Social Sciences
  • Technical Information Centers
  • Terrorism
  • Therapy

Readers

  • Organizational Process Management (OPM).
  • Radio communications and signal processing.
  • Strategic Security Studies