Network Management
Abstract
Network Management: ($438.801) Provides service management of Infrastructure as a Service (IaaS) usage and network utilization. Obtains end user computing devices consisting of physical and virtual device endpoints that allows administrators and end users to access digital data, voice, and video services. Delivers enterprise messaging; information technology service management (ITSM); systems engineering, test and installation services; data center operations; enterprise tools management and training. Manages network services by controlling and reducing network traffic, internet bandwidth in order to reduce congestion latency and packet loss, and determine causes of network congestion. Acquires warranties and engineering efforts towards enterprise mobility expansion, manages legacy network consolidation/above network base operational requirements, and integrates enterprise service tools that facilitate the full service lifecycle management of IT customer service requests. Supplies a robust service desk that allows a single point of contact for all end users who require assistance in resolving service disruptions, disseminates communication of changes, maintenance windows, emergencies and other various events affecting the tenant consumed services. Service desk is the focal point for troubleshooting user concerns and provides remediation actions to the engineering team for correction. Integrates tools for Application Performance Monitoring for all services and systems to include desktop systems (physical and virtual), server systems (physical and virtual) encompassing on-premises legacy environment and IaaS and PaaS environments, and network services to provide monitoring and management for availability and performance to detect and diagnose potential problems in order to maintain the expected level of service for the user and environment. This is essential for ensuring customer satisfaction and system performance validation, and will aid in the mission goals of the service desk and full end to end support for root cause analysis.
Document Details
- Document Type
- Accomplishment
- Publication Date
- Oct 01, 2022
- Source ID
- cbdb23d9f112c4631caffc4c0b4fd4bd