NMCI Enterprise Service Tools (NEST)
Abstract
The NMCI Enterprise Service Tools (NEST) is an integrated set of tools that facilitate the full service lifecycle management (SLM) of customer service requests for IT services, including RAPT(Requirement to Award Process Tool), NET (NMCI Enterprise Tool), and Enterprise Reporting. NEST is considered a Government Owned/Contractor Operated defense business system (DBS) that has a valid ATO. NEST is officially the single contract writing system for the DON's (i.e. all of Navy, including OCONUS, and USMC) NGEN-R contracts. NEST absorbed historically vendor-owned functionality and integrated the DoD's compliance standards, bringing NGEN-R into the DoD's Procure-to-Pay (P2P) space. Part of the requirement of adhering to P2P standards involved interfacing with 7+ systems. The team is continuously interfacing with new systems to comply with compliance mandates and Financial Acquisition and Regulation (FAR) clauses. Serving as the sole NGEN-R ordering tool for Navy and USMC, NEST serves an extensive user base of more than 3,000 users and services 1.1M+ Navy and USMC service members globally. With this many users, NEST handles a large amount of financial transactions. In FY19, more than $600M of technology goods and services were passed through NEST, resulting in 86,000+ invoices processed in external tools annually. The NEST team serves as a centralized link between enterprise and project level activities, while we maintain and operate all NEST functions, including O&M support and strategic PMO work. Some of those activities include but are not limited to: executive guidance and brief support, end-to-end software development lifecycle implementation in accordance with CMMI (Capability Maturity Model Integration) level 4, prioritization of program missions/objectives, RMF/IA support/process definition, risk management, and FY planning & road mapping.
Document Details
- Document Type
- Accomplishment
- Publication Date
- Oct 01, 2022
- Source ID
- e1a6bdcb5745cc04be67966b71d72ede